Matrix Slik Elastic

Please see our Delivery Policy for full Delivery information.

All products ordered are usually dispatched the same day if ordered before 8.30am, but this is not guaranteed and is subject to stock availability. If you would like to check the stock of an item previous to ordering then you can call or email us via our Contact us Page.

UK Mainland : Mon - Fri STD Delivery 5.00 or FREE ON ORDERS OVER 40*
There is currently a 10 surcharge on all parcels over 1.4m.
Please select UK Mainland over 1.4m at checkout.

All products carry a 1 year warranty against failure and defects under reasonable operating conditions. This does not affect your statutory rights as a consumer. All Refunds will not include the postage.

If you wish to return a product please e-mail us to let us know the item is coming back to us with the following details.

• Order Number
• Full Name and address
• Email Address

When sent back to us, you must include a copy of your invoice and a covering note explaining the fault and what you may have done to resolve the problem so that we can deal with your return as efficiently as possible. Also the product should be in its original packaging and all component parts included

PLEASE NOTE:

• It is the customers responsibility to cover the cost of return to us and make sure that it is well packaged.
• recommend that you use recorded or special delivery as we can not be liable for any loss or damage in transit.
• Any returns that are returned for non-broken reasons (e.g. unwanted after cooling off period) may incur a charge of up to 15%.
• If returned goods are found non faulty, there will be a return fee of the carriage amount.

• Quiver tips are not covered under warranty.

PayPal

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk