Terms & conditions

Product descriptions and prices

Every effort is made to ensure that prices shown are accurate at the time you place your order. If an error is found, Nathans of Derby will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling.

All items are offered subject to availability. If on receipt of your order, the item(s) you have ordered are not in stock, Nathans of Derby will inform you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock. If you decline this option, a reduction in payment equal to the value of the out of stock items will be made.

Out of Stock Items

Sometimes, items are, for a variety of reasons, temporarily out of stock.If a product you have ordered is out of stock, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of cancelling either the whole order or simply the out of stock item, if you would prefer not to wait. If you do opt to await new stock arriving, we would debit your card for the whole of the original order, plus postage and packing charges, on dispatch of the part order. The out of stock item will be forwarded to you immediately it becomes available, without further shipping charges.

Tax Charges

All prices on this website include VAT, this is charged at 20%.

Unsuitable goods

You have the right to cancel your order with us, in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you have to exercise that right, by law is 7 days, however Nathans of Derby do allow 28 days beginning after your goods are received. The unused goods, as sold including any offer/free item(s) received in conjunction with the returned item(s) must be returned, at the customer’s expense, in the original packaging within the 28 days of notice to cancel. We reserve the right to have the goods inspected by a technician prior to replacement or refund. The above compliments your statutory rights, which remain unaffected.

Damaged goods

In the unlikely event your order is damaged in transit please contact us immediately on 01332 515353. Please retain the original package for returning your order. Our couriers will arrange a time suited with you to come and inspect and collect the parcel. We will arrange for a prompt replacement or refund, whichever is your preference.

Faulty goods

If you suspect a fault with your product please call us on 01332 515353, you will be advised the best method for dealing with your problem.

All products on this website are guaranteed against manufacturing defects for twelve months from the date of purchase, this does not apply to faults caused by accident, neglect or misuse.

Manufacturers Defect Found:

  • The item(s) will be repaired, replaced or the value of returned item(s) refunded at your discretion.
  • If the item(s) are discontinued we will offer a replacement of equal or better specification.